Hello PagerDuty community,
I’m setting up PagerDuty in a chemical manufacturing environment that has most incidents created through the incidents API. We have one service in particular that could affect any number of business services depending on where (physically) an incident occurs. I would like to use some sort of response or rules to automatically update the business service to the incident.
I can’t add the service as a dependent to all the business services because while they do all depend on it, if the issue occurs in one physical location it only affects that business service, not the others.
I’m also not 100% bound to the incidents API but before I go through modifying the tools to send stuff to the events API I want to figure out how to automatically update the business service.