PagerDuty has added tremendous value to the platform in the last twelve months, and plans to deliver much more in the coming months. How can you take full advantage of the platform today and prepare yourself for the next wave of innovations? This guide will point you to key updates in the platform and where to get started in adopting these features:
General
Demo Round-up:
- Watch the one-hour demo collection for a quick review of new capabilities!
- Watch the 30 minute demo of using AI to detect, diagnose, and spin up communications about a misbehaving AI feature.
Generative AI-powered capabilities
API Scopes: Admins will be able to limit the scope of API level access to PagerDuty resources.
- Read the blog
- Review the docs
- Watch the HowTo Happy Hour demo
- Watch the Terraform provider demo
AIOps
New AIOps Product
Flexible Time Window for Intelligent Alert Grouping
- Watch the HowTo Happy Hour demo
Global Event Orchestration
- Read the blog
- Product tour here
- Watch the demo
- Watch the HowTo Happy Hour demo
Process Automation
New Process Automation architecture
- Read the blog
- Watch the webinar
- Watch the How-To Happy hour demo
- Next-generation Runner docs
- Automated Diagnostics Solution Guide
- Runbook Automation In-Product Trial blog
Incident Response
Recent updates
- Read the launch blog
- Take the product tour
- Watch the product launch webinar
Incident Workflows
- Check out the deep dive blog
- Take the Product tour
- Share the 60-second animated explainer video
- Read the KB article
- Watch the HowTo Happy hour demo
- Read how to upgrade existing response plays to Incident Workflows
- Read the updates blog
- Trigger from ServiceNow
- Trigger from Jira Server
Status Update Notification Templates
- Read the blog
- Watch this demo
- Read the updates blog
- Take the Product tour
- New fields? Read the KB article
- As an Incident Workflow action? Read the KB article.
Custom Fields on Incidents
- Read the updates blog
- Take the Product tour
- KB article for the Web UI
- KB article for Mobile
- API Docs
New Schedule Detail View
- Read the Knowledge Base article
- Watch the Demo
- Watch the HowTo Happy Hour session
Analytics
- Read the KB article on the Incident Activity report
Customer Service Ops
General
Status Pages
- Read the blog
- Watch the HowTo Happy hour session
- Scheduled Maintenance feature
- Status Page Templates
- allow your customers to get incident and maintenance updates via both Webhook and Slack Notifications
- enhanced Status Page Management
CSOps for ServiceNow CSM
- Read the blog
Which features are you most excited to try out? Is there anything we can help you get started with?