I’d like to revisit the feature request of having an ability to create a blank override space on a schedule(s).
Currently, creating override requires a user to be selected. The idea is to have an option to simply insert ‘empty time’ as an overriding entity into any schedule so that the schedule behaves as if nobody is oncall in that schedule.
This could be immensely useful for us during holidays or other non-regular closures.
Before anyone asks, we have 100s of multi-layered escalation policies so doing any sort of mass removal and addition of schedules at that scale is too risky and failure-prone. It’s MUCH simpler to have some of the layers behave as if nobody is oncall while emergency escalation layers are still viable.
This has been proposed in the past in this topic: https://community.pagerduty.com/forum/t/negative-override/1792