We setup escalation policy which involves escalation to multiple teams at the same time, but we have a trouble with acknowledgment. If all on-calls setup their notifications to “Immediately” the paging will go through and everyone will be notified, but if one of the team’s on call acknowledges the incident - further paging stops. Because of that if personal notification settings are setup with delay and during that delay incident is acknowledged on call with that settings will not receive escalation.
The way we want it to work is: escalation policy have multiple teams that should be notified immediately, if one of the team’s on call acknowledges the alert - it stops further paging only for this particular team, paging for all other teams continue. Is it possible to setup escalation policy to work this way?