I’m trying to understand the exact semantics of log entries. For example, if an incident is assigned to a user and escalated to the next level by timeout, is it un-assigned from the user, or is it now assigned to the user + whoever it is on the next level? What exactly is the logic for
delegate_log_entry? What exactly is the logic for
I’ve been treating
escalate_log_entry as “this is unassigned from everyone up to now and added to new users”, treating the
assignees array as “this is the new list of entities this incident is assigned to”, but that doesn’t seem to be correct: the way our schedules are set up, there are two active users, so I see two escalate log entries with the same timestamp with one assigned user each.