Do not show empty custom details fields in Android app


Currently, https://{domain} page shows (when “Show Details” is clicked) only custom fields that have value. However, when the same incident is viewed in Android application, all fields, even they are empty, are shown.

Since the experience is not consistent, is it possible to update Android app not to display empty custom fields?

Thank you.

Hello Tomas,

It will be great to have a visual of what you are attempting to describe.

As this is a public place to display account details, please can you get a ticket opened with Support Team by emailing with a screenshot of what you are referring to.

Kindly reference this ticket, the model of your device and the version of the Mobile App you have installed.