Different Escalation Policy times

Hello,

We have a requirement where during the day we want the Escalation Policy on a Service to go through each of its rules after 30 mins of non-acknowledgement, but overnight for the same Service have the Escalation Policy run through its rules after 10 minutes of non-acknowledgement. The same Schedule needs to be called for each case.

I can’t figure out a way of doing this on a single Service and can only come up with separate “Daytime” and “Night time” Services, each with their own “Day” or “Night” EP associated.

Can anyone think of an alternative approach?

Thanks
Chris

Hey Chris,

Thanks for the feedback here - I will take this and share it with the product team and let them know what you are looking for.

John