Just setting up PagerDuty using email integration for a POC we are running. We will in all likelihood move to using the API at a later date.
I would like to create incidents based upon the P1…P5 system, which would have differing escalation policies and different response time expectations.
Looks like I will need to create separate escalation policies and different services to achieve this so I thought to run it by the community first.
- SQLP1 (service) using SQLP1 (escalation)
- SQLP2 (service) using SQLP2 (escalation)
I would envisage having reusable escalation policies for other technologies, for example a service that covers “file servers” and “exchange” would likely have the same escalation rules and support rota.
Could not see how to use different escalation polices based upon tags in the email (regex)