Configuration Guide for Managers and Admins

So you’re a Manager for your team and your job is to set up PagerDuty. Wondering where to start? Not to worry - we are here to help!

The following action items will guide you through the process of setting up your team. Each step includes a quick training video and relevant links to our Knowledge Base. Have more questions? Reach out to us at

Step 1: Set up your user profile

Step 2: Make sure your team has been added to PagerDuty

  • Go to Configuration > Users and search for your team members
  • If you don’t see them listed, contact your Account Owner or a Global Admin to have your team members added (here’s a video: Adding Users to your Account).

Step 3: Add your Users to an On-Call Schedule

Step 4: Add your On-Call Schedules to an Escalation Policy

Step 5: Set up Services and Integrations

Step 6: Test your Configuration

To watch an overview, check out this video:

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