Change title of pagerduty incident coming from Servicenow

Hi team,

Can somebody tell how and where we can customize the title of pagerduty incident that is coming from Servicenow?
By default naming convention is ‘Servicenow incident number: incident description’ in PagerDuty incident. I want to change it.
Please help me

Hi Preethu. For this you’ll want to take a look at Event Orchestration. In the Service Rules you’ll be able to create transformations to extract and change information in the alerts.

In the core PagerDuty script include, you can customize how the incident title is created. Please be sure to create a copy and make updates there.

Thank you. Is it okay to have two pagerduty files in Script include (one with changes and original one)? Does it still work?