Salesforce Service Cloud enables customer support teams to have an open channel of communication with Engineering and IT so they can escalate an issue quickly and preserve the customer experience.
PagerDuty University continues its educational series on our partner integrations with Salesforce Service Cloud. This recently updated integration empowers Customer Service, Engineering, and IT teams to proactively resolve customer issues in real time by improving communication and collaboration.
This webinar, suitable for any PagerDuty user role, will cover:
- Setup and configuration basics
- Orchestrating responses and actions around customer-related issues
- Upgrading to version 2.0 of the Pagerduty for Salesforce Service Cloud
Sign up for this webinar taking place on Wednesday, February 17th at 9:00 a.m PST/12:00 p.m EST here