Call Down a Schedule in-place of a secondary?

#1

For an escalation policy we would love a call-down list ex

Human 1 - Oncall Currently
Human 2 - Next Oncall
Human 3 - Oncall in 2 xtimeframe
Human n…

If Human 1 doesnt respond can it just go down the list and try Human 2 and if they don’t respond then try Human 3? I’d love to be able to do this without having to manage and maintain an N schedule with N escalation policies.

#2

Hi Dan, thanks for sharing that request! I’ve passed it on to the team. :slight_smile: