In businesses that mainly operate online, disruptions and incidents can have a deep impact on revenue, customer satisfaction, and employee productivity.
Greg Chase, Director of Product Marketing for PagerDuty Automation and Rundeck explains why automation is the key to success and shows the necessary tools to automate incident responses, reduce downtime, and ensure a swift return to normalcy.
“The fact of the matter is that many IT disruptions are reasonably well understood, both in how to triage and remediate — even when you’re only temporarily fixing the problem. Diagnosing alerts from noisy services usually begins with the same steps. “Fix it for right now” remediation steps are also often the same, involving simple service reboots and failovers.”
Read the full article: