Add Service Response option to not notify outside of business hours

When configuring the Response options for a Service, one of the options for “How should responders be notified?” is “Based on Support Hours”

The fields “During support hours, use” and “Outside support hours, use” should have an option “Do not notify responders” to easily allow us to suppress notifications for low priority services based on support hours.

This is a feature request we’ve received in the past, so I’d be happy to add your name to that request. Support Hours, outside of the hours you choose, do use low-urgency rules which can be blank to avoid the notification altogether, though if you require low-urgency notifications for other services I understand that this isn’t a valid workaround.