After the great success of our last video AMA, we are happy to announce that for March our guest will be Jeff Smith!
Jeff has been in the technology industry for over 15 years, oscillating between management and individual contributor. Jeff currently serves as the Manager of Production Operations for Centro, a media services, and technology company headquartered in Chicago, Illinois. Before that, he served as the Manager of Site Reliability Engineering at Grubhub.
Jeff is passionate about DevOps transformations in organizations large and small, with a particular interest in the psychological aspects of problems in companies. He lives in Chicago with his wife Stephanie and their two kids Ella and Xander.
How This Works
Post your questions to Jeff in this thread - we’ll collect them up and Jeff will answer them in a live-stream video at 8 AM PT on March 22, 2018. Questions should be posted no later than Tuesday, March 20. You can also tweet your questions for Jeff to us via our twitter handle, @devopseveryday. Please use the hashtag #pagerdutyama
In addition to your questions about post-mortems in general, we encourage you to interpret “AMA” as “Ask My Advice”!
Here are some example questions to get your creative juices flowing:
Tell Jeff about how you do on-call now, and get expert advice
Here are specific challenges we have with burnout for on-call folks - how do we do it better?
What can individual contributors do to help make on-call better for their colleagues?