I am having an issue with my UIM integration. I have followed the very clear documentation and installed in both my test and production environments. The initial alarm triggers an event with no issues. I am have the following issues.
When acknowledged in PagerDuty, there are no updates in the UIM alarm as expected.
I do see calls to the API generated an HTTP 200 OK, but then see:
xxx - ERR Maximum retries reached while attempting to fetch newly created Incident.
xxx - Unable to update UIM alarm for PD Incident: GK41697388-80913.
xxx - Null returned from PD API for requested incident key: ‘GK41697388-80913’.
Finally, when acknowledge or closed in UIM, the close message does not go to Pagerduty, it looks to me as though there may be different nimid associated with the close.
I’ll take any help otherwise we will need to go with email as we write our integration with the v2 API.