Digital business leaders today must clearly understand the link between operations and business outcomes in order to effectively prioritize investments in people, process, and technology. Typically, tying these contexts together is extremely difficult, let alone understanding the metrics to measure in the first place. However, those who take advantage of prescriptive insights from their operations data can gain a much higher success rate for their digital transformations. In this session, we’ll dive into the characteristics of operationally mature organizations, and provide a framework around the exact metrics and operational readouts to use in order to effectively measure and improve operational health.
Cads Oakley, Director of Resilience Engineering, Castlight
Jeff Martens, Group Product Manager, Analytics & Visibility, PagerDuty