Surviving the Holiday Season with Modern Incident Response

With the holiday shopping season around the corner, this is a great opportunity to nail down your incident response process. This time of year brings increased traffic and with it, an increased pressure to keep your business operating smoothly. While you can’t always foresee or prevent issues, you can control how prepared you are when an incident does arise.

PagerDuty is here to support you during this time! We are offering free workshops that will cover different aspects of incident response - how to quickly engage the right teams, the best way to communicate with stakeholders and setting up automation with response plays. Find dates and times below!

Can’t make it? Register anyway and we’ll send you a recording of the workshop after.


Sign up for upcoming workshops below:


Optimize your Incident Response Process

  • When:
  • Who should attend? Managers and On-Call Responders
  • Description: What was the last major incident you were assigned to? How prepared were you to address it quickly? Did you feel empowered, frustrated, overwhelmed, confused? Were there any gaps in your team’s incident response process that made it more challenging?

Join us for a deep dive into incident response and learn about functionality that enables you to work more efficiently and reduce time to resolution.


Past workshops


Automate a Coordinated Response with Response Plays

  • When: Friday, Nov 8th⋅9:30 – 10:30am PT – View Recording!
  • Who should attend? Account Owners, Admins and Managers
  • Description: How do you handle issues that are business critical or customer impacting? How long does it take to mobilize a response team?

Join us on Friday, November 8th to learn how to utilize response plays to improve mobilization time and drive down total time-to-resolution.


Engage Stakeholders with an Integrated Status Page

  • When: Tuesday, November 12⋅11:00am – 12:00pm PT – View Recording!
  • Who should attend? Account Owners, Admins and Managers
  • Description: How do you keep business stakeholders informed during major incidents? Who are the people that care most about business impact?

With critical information frequently spread across multiple channels (such as email, conferencing & chat), it’s challenging for business stakeholders to get a clean timeline and a single source of truth. Join us to learn about Status Page and best strategies to engage stakeholders so that your team can focus on resolving and preventing major incidents.


Hi Hailey,

I had hoped to attend the response plays webinar last Friday, but something came up. Is there a replay available somewhere?

Thanks

2 Likes

Hi Bryan! Yes, absolutely. Here’s a link to the recording: https://pagerduty.wistia.com/medias/vcojnqks4y