Customer Support When Dev Teams are a World Away
Leading daily fantasy sports site FanDuel must stay up at all times so that their customers can play games during live sporting events. With the majority of these games taking place after working hours, peak traffic and usage occur when very few people are in the office. To compound matters, FanDuel’s technical teams are located five time zones away. So how do you troubleshoot and assemble the appropriate resources immediately when there’s a high severity issue, if you’re in Customer Support? In this session, learn how FanDuel addresses these challenges using PagerDuty for SupportOps.
Luke Kanter, Manager - Business Operations at FanDuel