Background: I was on call the other week. I heard a PD alert on my phone, but by the time I was able to get to it and check, I didn’t see the alert any more. I figured that the incident had cleared itself already (we have some that are like that). But what had actually happened was that the incident had gotten escalated to the next person. It would have been good to know which one it was!
Suggestion: When an incident assigned to you is closed or escalated away, you should get some kind of sign of this in the mobile app. As it is, both result in the same “GOOD NEWS!” screen, and to find out what happened you have to go digging around manually.