Very new to PagerDuty so still getting my feet wet, I have been asked to put together an integration between our ServiceNow instance and PagerDuty with 2 Way communications.
I have followed the integration guide which got me a fair ways in, I created a new Service using
“Events API v2” as the " Integration Type" which is using the Escalation Policy I created, this is emailing our dev instance ok and logging an incident as a Guest.
I now want to get my 2 tickets talking to each other, the YouTube channel for PagerDuty is years out of date when watching the integration video, hope this gets updated soon, where would be the best place to look\start?
I have also noticed my PagerDuty Priorities are not refreshing, I have nothing showing in the impact, urgency or priority drop downs, I did go to configuration -> Incident Priority Settings and enable them, all connections are returning 200 status.
This is my first integration so currently circling the deep end of the pool… minus the sharks.