So I am currently developing an integration between ServiceNow & PagerDuty, our ServiceNow instance is over 9 years old and heavily customized so its been quite the challenge but I am almost there.
One of the last remaining pieces is regarding the description field which is not currently populating in ServiceNow.
I have been through this article which was pretty helpful:
I created a new inbound field rule and used log_entries.channel.details as the webhook, now this does work if you log a PagerDuty incident manually but not if you email the instance which is what we want as we have third party monitoring tools in place.
I tried using log_entries.channel.body but this returns not only the description\body of the email but also all the HMTL code as well.
Has anyone else got this working?