I recently got PD integrated with SN where only specific P1’s for specific assignment groups are sent to PD, but what happens now is when they downgrade the severity of the SN incident, the following is posted in the SN incident and the PD incident remains at P1 severity. All we want is P1’s in PD so the optimal action would be to just resolve the PD incident if possible. I don’t have access to the SN side so I am stuck in the middle trying to figure out how it could work. Any help would be greatly appreciated.
PagerDuty error during priority update: Priority id cannot be empty.