I’ve looked through the docs, but can’t quite find what I want.
Basically, I would like to be able to receive alerts - hopefully with a lower priority/different notification options (No sad trombone!) - during work hours when I am not on call. For example, if my colleague is on call that week, I would still like to be able to respond to alerts in their stead, as during work hours we are both responsible for response calls.
I can keep the PagerDuty window open, but if one of us is working remotely (eg. my colleague is working from home), I may miss what has happened by the time the ack/resolve it.
Any ideas on this? The two parts to make this work for me would be:
- A schedule that is only during work hours (Mon-Fri 7:30ish - 5ish)
- A lower urgency alert
I’m also looking at managing this type of granular schedule via. the API, but it seems like a fundamental feature for the web interface.