Route tickets based on severity to different users

I was told by sales that I could have different severity levels go to different groups but I see no where to set that up. The only option I have is to change the severity or suppress. How can I have my monitoring system that sends alerts with different severity go to different notification groups within PD?

You can achieve this by using Global Event Rules. This will allow you to set rules which will ingest your incoming events, then route them to the specific services as per your rules, which will notify different users and teams. Let me know if you have any further questions!