Retain Incident responder in 'Assigned to' column in Incidents


(Gavin Clark) #1

Currently in PagerDuty when an Incident is resolved, whoever the Incident was assigned to is cleared out. Is there a way to keep that information available in the Incident view? If I have questions about an incident, I have to go into the incident and then look at the timeline. This is fine for a singular incident, but if I need to get in touch with the responders of multiple incidents this can be cumbersome.

Is there a way to keep who it was assigned to in the Incidents view, i.e. not blank out the responder after it is resolved? If not, is there a way to request this a feature?

Thank you in advance,

(Jay Chiarella) #2

Hi Gavin,

After an incident has been resolved, the incident is no longer assigned to any user. So unfortunately the ‘Assigned To’ field will be empty for resolved incidents.

However, I’ll pass your feedback to the product team about wanting a ‘Resolved By’ field for resolved incident.

Let us know if you’d like help with any else.



(system) #3