We are using the Rest API. We saw that we can not change urgency from UI but it is possible using REST API. Let me correct if there is an option to change Urgecy from UI.
Additionally, if we change the urgency using API, that is giving the following old and new value in log entries :
What does this 6 and 2 mean? How to get the Urgency Name from the Id? or Id from the Urgency Name?
Let me know if any information is required.