We use PagerDuty to create teams alerts depending on jira’s tickets fields, but we are missing some features to totally cover our use cases.
Numerous jira’s webhooks are configured to handle cases, but some can’t be created because JQL has restrictions : We generates PD alerts when tickets are created in a specific jira’s project, but we can’t create a PD alert if a ticket is MOVED in this project, because JQL doesn’t work with MOVE option.
I was wondering if the new add-on could cover this use case by another way to trigger alerts between jira and PagerDuty.
Also we would like to synchronize tickets and alerts in a way that alerts are automatically resolved by an action on a ticket (like a comment or a transition) .
I can’t find some clear documentation about these points, could you help me know if it’s possible and how ?
Thanks a lot !