Based on email integration, I have setup it to accept all incoming email. and even if do not match all rules, create a generic alert.
Besides, add two rules that one for trigger incident, another for resolve incident. It works well before. but few days ago, an incident can be triggered, but can not be auto resolved per recovered email, and cannot trigger a new incident. can someone help me on this? thank you
[Interface Alert] Interface Serial0/1/1:0 - Se0/1/1:0 on node *** is Down.
[Interface Recovered] Interface Serial0/1/1:0 - Se0/1/1:0 on node *** is Up
note: there is someone oncall in the services.and the service is not being disabled or under maintenance mode.