I’m testing out PagerDuty for the first time. I’ve setup bi-directional integration with Slack.
In Slack, I issued this command:
/pd Test Incident
Within about 10 seconds, the incident appeared in Slack. I immediately pressed “Acknowledge”. Yet my phone still rang 2 minutes later.
It’s not clear to me why PagerDuty rang my phone when I already acknowledged in Slack. Is this deliberate or some sort of a latency issue?