PagerDuty Jira Server plugin

Hi guys,

From recently, couple of days, our Jira server to PagerDuty integration is not working properly

In pagerduty we have a messages:

Please upgrade the PagerDuty add-on

To use some features in the PagerDuty Jira Integration, the PagerDuty add-on in Jira needs to be updated. You can update the add-on from the Atlassian Marketpace .

But our addon is up to date - version 3.0.0

Does that mean that all our integrations currently are broken ???

How can we fix this?


Hi Evgeniy,

Thanks for reaching out on our community space, but as this ticket will require some more sensitive details to look into, can you please reach out to

– The name of the Service you are trying to link in the screenshot.

– The last successful JIRA created (over any service)

– Confirm if any thing over the extension has changed recently

Kind regards,


I’ve sent an email to support with the details


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