PagerDuty Email integration resolve rule doesn't work.

questions
email-management

(sukrit) #1

please help!

subject alarm message:
for trigger
Alarm from the Applications Manager test - [ Health of xxxx-xxxx-xxxxx01 is Critical ]

for resolve
Alarm from the Applications Manager test - [ Health of xxxx-xxxx-xxxxx01 is Clear ]


Open and resolve alerts based on custom rules:

Trigger an alert if any of the following conditions apply
    The email subject contains "Critical"
    The email subject contains "Warning" 
Deduplicate based on the alert key found by matching the regular expression /(\w{5}.\w{4}.\w{3}.\w{12}.\w{7}.\w{3}.\-.\[.\w{6}.\w{2}.\w{4}\-\w{4}\-\w{7}.\w{2}.\w{8}.\])/ against the email subject
Resolve an alert if any of the following conditions apply
    The email subject contains "Clear" 
Deduplicate based on the alert key found by matching the regular expression /(\w{5}.\w{4}.\w{3}.\w{12}.\w{7}.\w{3}.\-.\[.\w{6}.\w{2}.\w{4}\-\w{4}\-\w{7}.\w{2}.\w{5}.\])/ against the email subject

(Trish Watson) #2

I’d be happy to look into that for you! Just wanting to clarify the issue here, are you unable to trigger and resolve incidents based on the rules above or your deduplication regex isn’t working?


(system) #3