Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. While our online resources and Support Knowledge Base are available for you, we recognize that having a live training — a place to ask questions as they come up — to further assist you as you get started with PagerDuty is also very helpful. With that, we’re excited to announce that our Customer Success team will be launching PagerDuty 101, our new bi-weekly configuration and responder training!
These 60-minute trainings will be hosted twice a month and are relevant for incident responders, admins/managers & account owners. Customers who have recently purchased PagerDuty, new users who have recently been added to PagerDuty, and those who are trialing our product, can all learn how to properly set up their PagerDuty account, respond to incidents, and see if their account is following best practices.
To ensure that your PagerDuty account is well equipped to assist with any incident response actions, we’ll cover the best practice ways on how to:
- Invite users to your account
- Create schedules and overrides
- Set up escalation policies
- Configure services and integrations
- Utilize extensions and API access keys
- Add teams
- Respond to incidents
- Manage user profiles
Best of all, you’ll be able to ask questions during our live Q&A. We look forward to seeing you in on of our PagerDuty 101 trainings!
Register for one of our upcoming sessions:
- Wednesday, September 6, 2017
- Wednesday, September 20, 2017
- Wednesday, October 4, 2017
- Wednesday, October 18, 2017
- Wednesday, November 1, 2017
Presenter: Angela Apinyavat, Customer Success Manager, PagerDuty