Notifications setup for your service (low, high and support hours)


I want to have the following notification setup for my service.

Outside support hours, use high urgency notification (with escalations) for high severity incidents and low urgency notification for low severity incidents (no escalations).
During support hours, raise the urgency to high for all new incidents (both low and high severity) and also raise the urgency to high for low severity incidents that have been triggered outside business hours and are still in triggered state (so retrigger them as high urgency incident).

Is it possible?


Off the back of your ask, how would you want to be notified during Support
You should be able to configure notifications using Support Hours and Alert Severity. You will find details of that here.


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