I think this must be a common scenario, but I haven’t come across the right HOWTO or best practice or mind meld for how people handle it.
For one of our escalation policies, we want to get a bunch of people onto a conference bridge as soon as possible. Because those situations are always urgent, we have the usual PD retries.
How do I tell PD that I got the message and will do my duty? For example, on a phone notification, I am given two choices: acknowledge or resolve. Well, there is a third option, which is to hang up. If I acknowledge the incident, PD stops notifying people. Same thing if someone else acknowledges it. If I just hang up (and nobody else acknowledges it), PD calls me again and again for the retries.
What’s the solution?