Need help! ServiceNow user authentication test failed (400)

questions

(jerry) #1

I used a free trail Pageduty and Servicenow Dev instance. After I create a new account in ServiceNow for the PagerDuty with itil , rest_service, x_pd_integration.admin role. and set “ServiceNow user for authentication” and “ServiceNow user password for authentication” fields properties in sevicenow’s pagerduty property menu.
After I clicked ‘Test ServiceNow User Authentication’ menu, show result ‘ServiceNow user authentication test failed (400)’.
Help!!
thanks a lot,
Jerry


(geeth) #2

Hi Jerry, thanks for reaching out!

I’ve sent you a private message for more context needed on your situation to ensure seurity with your documentation.

Cheers!


(system) #3