My team is currently working on setting up various integrations with PagerDuty such as initiating a PagerDuty incident when a CloudWatch alert is issued. At the same time, automatically creating a Jira ticket and sending a notification to a Slack channel. While working well, we would like to prioritize these incidents and notify others differently based on the severity.
I know that PagerDuty can be set up to have services with High and Low urgency. Therefore, if one of those is triggered, certain types of notifications or escalations can take place. However, can this be based off of Incident Priority? For example, if a P1 is selected when opening an incident, can this trigger an escalation policy, but if a P5 is selected, just open a Jira ticket using the associated integration? We are trying to figure out a way to map incident priority to different types of actions. Is this currently possible?
Also, is it possible to set incident priority when using a service integration like CloudWatch?