Live Call Routing - Application Error

Hi There,

Live Call Routing behaves strangely.

I setup with direct call. There is a someone standby.

When I called the number, the greetings play out; then we hear 9 busy tone; silence for few seconds; follow by another 9 busy tone; then sometimes it will say “i’m sorry, application error has occurred”. sometimes it will route to the first res-ponder . On the responder phone, “application error has occured” will play out. Then the requester and the responder in the call…

This is very strange. I guess most of the requester will hang up the phone as soon as busy tone is heard.

Any help.

Same issue with “leave a message” option, once a beep sound is play, record some message, then the system will say “an error as occurred”

@PatrickChan,

We are responding to your issue in the Zendesk ticket you raised.
So that we have everything in one place, we would be closing off
this post.

Regards,

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