Live Call Routing behaves strangely.
I setup with direct call. There is a someone standby.
When I called the number, the greetings play out; then we hear 9 busy tone; silence for few seconds; follow by another 9 busy tone; then sometimes it will say “i’m sorry, application error has occurred”. sometimes it will route to the first res-ponder . On the responder phone, “application error has occured” will play out. Then the requester and the responder in the call…
This is very strange. I guess most of the requester will hang up the phone as soon as busy tone is heard.
Same issue with “leave a message” option, once a beep sound is play, record some message, then the system will say “an error as occurred”