List Incidents not returning proper results

Hi Team,

I am passing proper incident_Key i.e the dedup key to LIST Incidents API URL. But not everytime I am getting the incident details. Sometimes I am only getting response as 200. Please help. Its urgent.

Hi @Pnath,

Here is a link to our docs on the GET incidents endpoint.

You should be able to find an incident with a given incident key by making a GET request to this URI:

If the original incident was triggered via the events API, you can still get this at the same endpoint by inputting the dedup_key in the response. There is a discussion about this here:

Beyond that, we would need some specific details in order to investigate. I see that you opened a support ticket around this today as well, and we have followed up with you there.