I have a question that List incident rest api (https://api-reference.pagerduty.com/#!/Incidents/get_incidents) is working on which date property. If I give since and until date values it gives me result that all the incidents which have been created within that time window. But if I update the status like change the incident from Triggered to Acknowledged of old incident it is not giving me that incident in specified time. It seems List Incidents API is working on created_at property means it filters incidents based on created time of incidents not updated time of incident. please confirm this.
Let me explain with an example,
Let’s say there are 2 incidents i1 and i2 which are create on 11th December and 1 incident i3 is created on 1st December but its status is changed on 11th December. So if I give filter with since(10th December) and until(12th December) it will give me i1 and i2 only, not i3.
Kindly let us know the behaviour of the API