Integration with Mimecast for incidents response


(Alex) #1

We are looking to pull Mimecast events into Incidents Response.
Is there a Mimecast integration in place?

(Jay Chiarella) #2

Hi Alex,

You can view a list of our native integrations in our integration page - but unfortunately Mimecast is not one of them.

PagerDuty can still create incidents from Mimecast if it can send:

  • Emails, where you can set up a PagerDuty email integration to trigger incidents from Mimecast
  • HTTP POST api request, where you can set up a PagerDuty Events API to trigger incidents based on the payload. Note that our Events API requires that the payload matches their expected body parameters, so if you’d like to trigger a PagerDuty incident based on an arbitrary payload, then you can leverage the Custom Event Transformer integration to parse the arbitrary payload to create PagerDuty incidents.

Let me know if you have questions about the above.


(Alex) #3

API integration would be more ideal.

(Jay Chiarella) #4

Hi Alex,


I recommend two options then:

  1. Utilize the Events API to trigger incidents. But note, that the payload sent from Mimecase must match the payload schema that we expect for Events API.
  2. Use the Custom Event Transformer integration to create code that converts a payload sent by integrations to a payload understood by PagerDuty, using JavaScript (ES5).

I hope this helps - however let us know if you have any further questions.