Who is the intended audience?
This course is most optimal for technical team leads, managers, directors, and anyone seeking to better understand how to manage incident response teams.
What will I learn?
After completing this training, you will be able to:
-Understand what incident response is, with a focus on managing expectations for executive stakeholders, addressing key operational challenges, and practical skills for managing team health
-Develop the skills you need to successfully manage incident response teams
-Implement DevOps practices like shifting teams towards a model of full-service ownership, enabling a blameless culture, and driving continuous improvement
-Leverage the PagerDuty platform to put incident response into action to manage your Digital Operations in real-time
Where & When is the course taking place?
Why should I participate?
-A full day of networking and instructor-led training, with thought leadership and hands-on activities -Take-home handbook
-Catered lunch, coffee and drinks
-A chance to visit one of the PagerDuty offices
Reach out to firstname.lastname@example.org with any questions!