I have set schedule online support via phone on Call L1, L2, L3
but have some problem when I have alert but not call to L1 then wait a 15mins will raise to L2 support and have to call in normally.
In timeline log show Call L1 not response then call to L2.
I already test to reassign to Call L1 can call normally
Pls help to check? how can I verify?