In SNOW/PD v4 integration, how can I provision an assignment group to an existing PD Service and escalation pollicy?

servicenow

#1

In SNOW/PD v4 integration, how can I provision an assignment group to an existing PD Service and escalation pollicy? According to the integration guide when you provision a SNOW assignment group it creates a new PD service and escalation policy.

"Provisioning Assignment Groups to PagerDuty

ServiceNow has the concept of assignment groups . With the PagerDuty integration, each assignment group will have a corresponding PagerDuty service and escalation policy. This integration offers an easy way to quickly generate a new PagerDuty service and escalation policy . It will also populate the associated fields within ServiceNow."


(Malcolm Konner) #2

Hey Mike!

Instead of provisioning the way that is described in the integration guide which you referenced, which would create a new service in PagerDuty, you can instead manually input the PagerDuty object IDs (Service IDs and Escalation Policy IDs) in the SNOW table to map the objects.

You can input the PagerDuty service and Escalation Policy IDs in the SNOW tables (User Admin -> Groups), specifically, to manually map the preexisting objects.

Sincerely,
Malcolm


(system) #3

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