I'm Not Receiving My Phone Notifications

notifications
official
phone

(Lisa Thompson) #1

Here are some steps you can take to troubleshoot issues receiving your phone notifications:

  1. Check the incident timeline to verify that a phone notification was sent
  2. Verify that you have adequate service for phone calls
  3. Power cycle your phone
  4. Verify that you are not having any other issues receiving phone calls

If you’re still experiencing issues, email our support team with the following:

  1. Your phone number
  2. The name of your phone carrier
  3. The incident number(s) where you did not receive a notification