I have recently joined a team which relies heavily on PD. We are reviewing our notifications/services as part of our continuous improvement process.
I have noticed that our most offending notification is a Pager Duty Test Check: this gets triggered twice a day to confirm the integration with PD and our phone is up and running. The person on-call expects it, acknowledges and moves on. But it feels that there must be a different way to tackle this.
Does everyone use this type of check in? What alternatives do we have?
I have seen from the FAQ that PD recommends this:
“We advise using an external ping service such as BasicState or Wormly to monitor your network connection and mail server. Of course, you can forward the error messages from these monitoring services to one of your PagerDuty services. This way, if your site loses network connectivity or your mail server crashes, the on-call engineer will be immediately notified by PagerDuty.”