how to get low incidents from Friday 14:00 till Sunday 14:00

questions

(Akshit Chauhan) #1

Hi team
We are trying to change setting in one service to get low incidents from Friday 14:00 till Sunday 14:00. I tried to use dynamic notifications but looks like if I set start and end time it will be done for all days. Is there any way to achieve this?


(John O'Donnell) #2

Hello!

Thanks for reaching out. Have you tried using the ‘Defined Support Hours’ function. Check out the link here, this sounds like what you are looking for as you can determine specific times of day and specific days of the week to achieve classing something as low urgency.

Hope this helps, let us know if you have anymore questions.


(system) #3