How to change Impacted Service of an existing incident


(Anshul Shrivastava) #1

I want to change the Impacted Service of an existing incident

For example:

services:- service-1, service-2
incident:- incident#1
when incident#1 created it assigned to impacted service service-1, now I want to change the incident impacted service to service-2.

Is there any way to achieve this?

Thank You

(Alex Maier) #2

You would want to manually trigger an incident for Service-2 and then merge incident-1 into it.

(Simon Fiddaman) #3

Depending on your end-game there, you may be happy to leave it in the current Service (with the views, etc. that go with that Service) and assign to another Escalation Policy.

This is simpler than the manual creation method, and triggers escalations in the other Escalation Policy, but won’t change Team visibility, etc.

(system) #4