How to be notified when PD outgoing numbers change?

I downloaded the vCard with PagerDuty’s outgoing numbers about a year ago. This has identified PD calls very reliably, and is necessary for me to override Do Not Disturb mode on my phone.

Today I was paged by a new number that wasn’t recognized by my phone. I downloaded the latest vCard, and it does include the number I was called from.
https://s3.amazonaws.com/pdpartner/PagerDuty+Outgoing+Numbers.vcf

How can I be notified when the vCard changes, so I can make sure I recognize PD calls?

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Hi Robin,

Currently we don’t offer notification of when this vCard file is updated. I would recommend making it a habit of downloading the latest version regularly but having said this, I would be happy to pass your feedback along so it may be included as a new feature in something like the mobile app.

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Just to second this request, our iPhone users critically rely on this functionality and the recent addition of new phone numbers did cause some issues for us. I call out our iPhone users because this is not an issue on Android (shameless plug) where the app can override the system volume settings and DND mode.

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Hi Christopher,

Thank you for your added input here. Apologies for any issues this may have caused you and your iPhone users too.

We historically have not made many updates to our vCard that required users to be updated about but did make a change recently where new numbers were added that could be used to send Phone notifications. We had elected to only email Account Owners of this change but have received a good amount of feedback about not having reached out to a wider audience if this is to happen again. I will be adding this thread as a vote for that request.

In the meantime, we have also begun logging all updates made to our vCard in this new section of our Knowledge Base just above where it is available to download:

https://support.pagerduty.com/docs/notification-phone-numbers#section-latest-vcard-update

Voicing my opinion here too, I’m an iPhone user and I also missed a pager last night because of this issue. Since you don’t have any other options for iOS users to get notifications when DND is activated other than relying on phone calls, you definitely need a better way to reach your users about changes in the vcard.

Thanks for that additional feedback. Here is a post from our mobile team which provides a bit more background on this:

https://community.pagerduty.com/t/iphone-app-bypass-dnd-mode/428/17