How to Auto sync Priority from Remedy integration

I have integrated Remedyforce (via email integration) with PagerDuty, but the Priority level is not automatically chosen although from Remedy side is selected. Is there a way to auto-sync Priority in Pagerduty?

Hey Henry,

you can set the priority of an incident by using Global Event Rules. When creating the Global Event Rule, you’ll need to specify the service in the Alert Behavior and then the option to Change the priority of the incident will appear and you can select a priority from the drop-down to the right, which would then create incidents of appropriate priority.

Please let us know if this helps!

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